365ph Frequently Asked
Questions

365ph requires all players to complete identity verification before making their first withdrawal. Accepted government-issued IDs include:

• Philippine passport
• SSS or GSIS ID
• Driver's license issued by the LTO
• PhilSys National ID
• Voter's ID or COMELEC registration card
• PRC Professional ID

You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last 3 months). KYC verification is typically completed within 24 hours on business days.

No. Each player is permitted to hold only one active account on 365ph. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and the forfeiture of any bonuses or winnings. If you have accidentally created a duplicate account, please contact our support team immediately to resolve the issue.

On the 365ph login page, click "Forgot Password?" and enter the email address linked to your account. You'll receive a password reset link within a few minutes. If you don't see it in your inbox, check your spam or junk folder. The reset link is valid for 30 minutes. If you're still having trouble accessing your account, reach out to our 24/7 live chat support team and they'll assist you through a secure identity verification process.

Log in to your 365ph account and navigate to Account Settings > Personal Details. You can update your email address, mobile number, and mailing address from there. Note that changes to your registered name or date of birth require additional identity verification and must be submitted through our support team. This is to protect the security and integrity of your account.

The minimum deposit on 365ph is ₱100 for most payment methods, including GCash and PayMaya. Some payment channels such as over-the-counter options may have slightly higher minimums. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification steps as part of our security and compliance procedures.

Most deposits on 365ph are credited instantly or within a few minutes. GCash and PayMaya deposits are typically the fastest. Online banking transfers may take up to 30 minutes depending on your bank's processing time. If your deposit has not appeared after 1 hour, please contact our support team with your transaction reference number and we'll investigate right away.

365ph does not charge any fees on deposits. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment processors are outside of 365ph's control and are not refundable by us.

Withdrawal processing times on 365ph vary by method:

• GCash / PayMaya: Usually within 1–4 hours
• BPI / BDO / Metrobank: 1–3 business days
• UnionBank: Same day to next business day
• Debit / Credit card: 3–5 business days

Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. Our finance team processes all requests as quickly as possible.

Common reasons for withdrawal delays or rejections include:

• KYC verification has not been completed
• Active bonus wagering requirements have not been met
• The withdrawal amount exceeds your available balance
• Your account has been flagged for a routine security review
• Incorrect bank account details were entered

If your withdrawal has been pending for longer than expected, please contact our 24/7 live chat support with your withdrawal reference number for a status update.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet your bonus amount before any winnings from that bonus can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

To claim a promo code, go to Cashier > Deposit and look for the promo code field before confirming your deposit. Enter the code exactly as provided and the bonus will be applied automatically once your deposit is processed. For reload bonuses that don't require a code, simply opt in via the Promotions section of your account before making your qualifying deposit. Bonuses cannot be applied retroactively after a deposit has been made.

Yes. If you no longer wish to complete the wagering requirements for a bonus, you can forfeit it by going to Account Settings > Active Bonuses and selecting "Forfeit Bonus." Please note that forfeiting a bonus will also remove any bonus-derived winnings from your account. Your real-money balance will remain unaffected. Once forfeited, a bonus cannot be reinstated.

Fortune Bingo on 365ph is a fast and exciting variation of traditional bingo. Players purchase cards before each round begins, and numbers are drawn automatically. The goal is to complete a specific pattern on your card — such as a full line, two lines, or a full house — before other players do. Fortune Bingo rooms run continuously throughout the day, so there's always a game to join. Prizes vary by room and the number of cards in play. Head to the Fortune Bingo page for full game details.

Yes — 365ph covers PBA games extensively during the Commissioner's Cup, Philippine Cup, and Governors' Cup seasons. You can bet on match winners, point spreads, totals (over/under), and various player prop markets. NBA games, FIBA tournaments, and international basketball leagues are also available. Live in-play betting lets you place wagers while the game is ongoing, with odds updating in real time.

Yes. All games on 365ph use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table game providers are independently audited by recognized testing laboratories. Live casino games are streamed from licensed studios with professional dealers operating under strict regulatory oversight. 365ph is committed to providing a transparent and fair gaming environment for all players in the Philippines.

Yes. 365ph strongly recommends enabling two-factor authentication on your account for an extra layer of security. When 2FA is active, you'll be required to enter a one-time code sent to your registered mobile number each time you log in from a new device or location. To enable 2FA, go to Account Settings > Security > Two-Factor Authentication and follow the setup instructions. This significantly reduces the risk of unauthorized access to your account.

If you notice any suspicious activity — such as unrecognized logins, unexpected balance changes, or transactions you didn't authorize — take the following steps immediately:

• Change your password right away via Account Settings > Security
• Enable 2FA if it isn't already active
• Contact our 24/7 live chat support team to report the issue and request a temporary account lock if needed
• Review your linked payment methods and notify your bank or e-wallet provider if necessary

Our security team will investigate all reported incidents promptly and confidentially.

To self-exclude, go to Account Settings > Responsible Gaming > Self-Exclusion. You can choose a temporary exclusion period (1 month, 3 months, 6 months, or 1 year) or a permanent exclusion. During a self-exclusion period, you will not be able to log in, deposit, or place bets on 365ph. You will also be removed from all marketing communications. If you need immediate assistance, our 24/7 live chat support team can activate a self-exclusion on your behalf right away. We take these requests seriously and process them without delay.

The minimum age to register and play on 365ph is 21 years old, in accordance with Philippine gaming laws and PAGCOR regulations. We conduct age verification during the registration process and as part of our KYC procedures. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. If you are aware of a minor attempting to access 365ph, please report it to our support team immediately.

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please reach out for help. You are never alone. 365ph's trained responsible gaming advisors are available 24/7 via live chat — all conversations are completely confidential and judgment-free. You can also visit our dedicated Responsible Gaming page for a full list of tools, resources, and support organizations available to Filipino players. Remember: gambling should always be a form of entertainment, never a way to solve financial problems.